Last Updated: September 2, 2026
Thank you for shopping with Epicurean. We want you to be satisfied with your purchase. If you are not completely satisfied with an item, please review the return and refund terms below.
1. Return Eligibility
We generally accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition in which you received it.
- The item should be returned with its original packaging, tags, accessories, and other included materials, when applicable.
- You must provide your order number or other reasonable proof of purchase.
- The return request must be submitted within 30 days of the date the order was delivered.
Items that have been used, damaged after delivery, altered, or returned without required components may not qualify for a refund.
2. Non-Returnable Items
Certain products may not be eligible for return for health, safety, hygiene, customization, or other legitimate reasons.
Non-returnable items may include:
- Personalized or customized products.
- Gift cards.
- Items marked as final sale.
- Products that cannot reasonably be resold due to hygiene or safety considerations.
- Items damaged or altered after delivery due to customer use.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible.
Please provide:
- Your order number.
- A description of the problem.
- Clear photographs or videos showing the issue, when applicable.
After reviewing the information, we may offer a replacement, refund, or other appropriate resolution.
4. How to Request a Return
To request a return, please email:
Please include your order number, the item you would like to return, and the reason for the return.
Do not send products back to the business address listed on this website unless our customer service team specifically instructs you to do so. Return instructions and the appropriate return address will be provided when your return is approved.
5. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise qualifies for a seller-paid return, customers are generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.
6. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow your payment provider additional processing time before the refund appears in your account.
7. Late or Missing Refunds
If you have not received an approved refund, please first check your bank or payment account.
If the refund is still not visible after the applicable processing period, please contact us at:
8. Exchanges
If you need to exchange an item, please contact us before returning the product.
Depending on product availability and the reason for the exchange, we may provide an exchange, replacement, or refund.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the customer may need to follow our return procedure.
10. Contact Us
For questions regarding returns or refunds, please contact:
Email: lffreyquzx@iubridge.com
Address:
119 Captain Chase Road
Dennis, MA 02639
United States